The perfect secure password is easy to remember, but difficult for outsiders to guess. Keep these tips in mind when creating your User ID and Password.

You should:

• Make your User ID and Password two distinct entries.
• Make your User ID and Password different from the Security Word you provided when you applied for your card.
• Use phrases that combine spaces and words (i.e., "An apple a day"). NOTE: 1 space only between each word or character.

You should not:

• Use your name.
• Use multiple consecutive spaces.
• Use more than three consecutive or sequential digits unless your User ID is an email address (i.e. 1111 or 1234).
• Use a single word that can be found in the dictionary.
• Use something readily identifiable, such as your name, birthday, spouse or child’s name, Social Security Number, phone number or street address. These can be traced directly to you and are easy for potential hackers to guess.
• Use letters or numbers that are near each other on the keyboard (i.e. hjkl;).
• Share your information with anyone — ever.

Need more suggestions? Have some fun and try one of these formulas:

• Choose a meaningful phrase with 6-8 words in it (e.g. we bought our home 9 years ago) and take the first character of each word to make your password: wboh9ya.
• Insert two digits into a word (e.g. Decem51ber).
• Replace the vowels or other letters in a short phrase with numbers or other characters.
• Misspell a word, drop some letters, add other characters, or make up crazy words using symbols instead of vowels or consonants.
• Drop the vowels in a long word (e.g. ‘corporation’ would be crptn). Even better, add some numbers (e.g. 2crptn9).

Email Policy

At Citi Cards Canada, we are dedicated to protecting your privacy.
We want you to feel comfortable about giving us your email address.
The following Email Policy was developed to help you understand how we use email and what your choices are.

How We Use Email

When you give us your email address, you consent to Citi Cards Canada Inc. contacting you at this email address for the purposes of servicing your account and sending you information about products, services and promotions. We may then send you emails on a variety of subjects, such as:

• General notices or important news about your account (rest assured your account number would never be included).
• Updates on special deals and offers that might interest you.
• Opportunities to provide feedback or complete online surveys, so you can tell us what you think.

Your Choices

We believe you should be able to choose what kinds of information you receive from us. Thus, if you'd like to refine the types of email messages you receive, or if you'd prefer to stop receiving email from us, please sign on to your Account Online and indicate your preference on your email profile. Additionally, you can contact Citi Cards Canada Inc. at 5900 Hurontario Street, Mississauga, Ontario, L5R 0B8 and 1-800-747-3787.

Important Note: Please keep in mind that if you withdraw consent, you will continue to receive messages that are necessary to provide the services and products you contracted for.

Your Privacy

In keeping with our corporate policy, our ultimate goal will always be to protect your privacy while giving you the highest level of service possible. That's why an explanation of our privacy practices is included wherever information is collected on the website.
We invite you to review our Privacy Statement .

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Paperless Terms & Conditions

To enroll in paperless for this credit account, start by reading the terms and conditions below. You are agreeing to receive your statements electronically.

Enrollment in Credit Card Paperless Statements

To receive your statements electronically, your computer must be capable of printing or storing email, web pages and documents in PDF format and your browser must meet minimum system requirements.

Minimum System Requirements

Your privacy and security are important to us. That's why we require you to use a browser with 128-bit security encryption to proceed with your application. This protection helps to ensures that the information you send and receive will remain confidential.

Getting Paper Copies

If you choose to receive statements electronically and then want a paper notice, call us at the number on the back of your card and we will mail it to you.

Cancelling Paperless Statements

You may cancel in Account Online or by calling us at the number on the back of your card.

Updating Email Address

We'll send notifications regarding the availability of your statement online until you contact us to change it. It is your responsibility to update promptly any changes in this information. If your email address changes, please update it in Account Online or call us at the number on the back of your card.

Credit Card Paperless Statements Authorization

I agree to receive my billing statements electronically as available. I understand that when I receive an electronic statement it will replace a paper copy.

The alerting service allows you to request and receive messages about our credit card account(s).

Receipt of each alert may be delayed, or prevented by factors affecting your Internet service provider, and/or other factors outside of our control. Neither we, nor our affiliates, will be liable for losses or damages arising from (a) non-delivery, delayed delivery, or misdirected delivery of an alert; (b) inaccurate or incomplete content in an alert; or (c) your use or reliance on the contents of any alert for any purposes.

We reserve the right to terminate the alerting service, in whole or in part, at any time without notice. The information in any alert may be subject to certain time lags and/or delays. The types and timing of your alerts will be managed by you, and the alerts may be stopped or suspended by you at any time.

Authorization

By enrolling in, or editing wireless alerts you previously enrolled in, you agree to the Terms and Conditions.

By giving us a landline, a cell number or a number later converted to a cell number, you agree that we or our service providers can contact you at that number by autodialer, recorded or artificial voice, or a text, according to your selected contact preference. You may update your contact preference for this phone number using the dropdown menu. Your phone plan charges may apply.