For enhanced security, your Password, User ID and the Security Word you provided when you applied for your card should be different from each other.

User ID guidelines

A unique User ID helps safeguard your account and secure personal information.

User ID requirements

• Must be 5 to 50 characters

User ID restrictions

• Don’t use more than three consecutive or sequential digits (for example, 1111 or 1234) unless your User ID is an email address.
• Don’t use your Password or the Security Word you provided when you applied for your card as your User ID.

Password guidelines

Password requirements

• Between 8-64 characters 
• At least 1 number 
• At least 1 uppercase letter 
• At least 1 lowercase letter 
• At least 1 special character or space: . ? ! { } - _ + % ^ @ [ ]

Password restrictions

• Don’t use your name or User ID as your Password. 
• Don’t use more than 2 consecutive identical characters, including spaces. 
• Don’t use existing or the last  6 passwords.

Password tips

• Passwords are case sensitive.
• Choose a meaningful phrase with 6-8 words and numbers, and then include a special character. For example, “We bought our home 9 years ago!” can become “Wboh9ya!”
• Insert two digits into a word. For example, “Decem51ber?”
• Replace vowels or other letters in a short phrase with numbers or other characters. For example, “Sh0rt3n!”
• Don’t use characters that are next to each other on the keyboard (for example, hjkl;).

Email Policy

At Citi Cards Canada, we are dedicated to protecting your privacy.
We want you to feel comfortable about giving us your email address.
The following Email Policy was developed to help you understand how we use email and what your choices are.

How We Use Email

When you give us your email address, you consent to Citi Cards Canada Inc. contacting you at this email address for the purposes of servicing your account and sending you information about products, services and promotions. We may then send you emails on a variety of subjects, such as:

• General notices or important news about your account (rest assured your account number would never be included).
• Updates on special deals and offers that might interest you.
• Opportunities to provide feedback or complete online surveys, so you can tell us what you think.

Your Choices

We believe you should be able to choose what kinds of information you receive from us. Thus, if you'd like to refine the types of email messages you receive, or if you'd prefer to stop receiving email from us, please sign on to your Account Online and indicate your preference on your email profile. Additionally, you can contact Citi Cards Canada Inc. at 5900 Hurontario Street, Mississauga, Ontario, L5R 0B8 and 1-800-747-3787.

Important Note: Please keep in mind that if you withdraw consent, you will continue to receive messages that are necessary to provide the services and products you contracted for.

Your Privacy

In keeping with our corporate policy, our ultimate goal will always be to protect your privacy while giving you the highest level of service possible. That's why an explanation of our privacy practices is included wherever information is collected on the website.
We invite you to review our Privacy Statement .

To enroll in paperless for your account, start by reading the terms and conditions below. You are agreeing to receive your statements electronically only and some of your legal notices electronically only.

Enrollment in Credit Card Paperless Statements and Other Communications

We send cardholders various types of legal notices, including notices of increases or decreases in credit lines, privacy notices, account updates and statements. Currently, we can provide some of these legal notices, including statements, electronically. We are working towards being able to provide all of these legal notices electronically. When we are able to provide all legal notices electronically, we will notify you by email. In the meantime, if you choose to receive legal notices electronically, you will need to monitor both your U.S. postal mailbox and your email inbox for legal notices.

Minimum System Requirements

To receive your legal notices electronically, your device must be capable of printing or storing email, web pages and documents in PDF format, and you must use a browser with at least 128-bit security encryption to enroll.

Getting Paper Copies

If you choose to receive legal notices and statements electronically and want a paper notice, call us at the number on your statement or the back of your card and we will mail it to you.

Cancelling Paperless Statements and Other Communications

You may cancel by updating your settings on the Paperless Settings page of your account online or by calling us at the number on your statement or the back of your card.

Updating Email Address

We will send notifications regarding the availability of your statement and legal notices online to the email address you provide to us until you contact us to change it. It is your responsibility to update promptly any changes in this information. If your email address changes, please update it through Account Online or call us at the number on your statement or the back of your card.

Credit Card Paperless Statements and Other Communications Authorization

I agree to receive my billing statements and other legal notices electronically as available. I understand that when I receive an electronic notice it will replace a paper copy. I also understand that I will need to check both my U.S. postal mailbox and email inbox for legal notices until you let me know by email that all legal notices will be sent electronically. If I later let you know that I wish to receive either my statements or other legal notices in paper form, these terms will not apply to those documents.

You will receive paperless notifications at the email address currently associated with your account(s).

By giving us a landline, a cell number or a number later converted to a cell number, you agree that we or our service providers can contact you at that number by autodialer, recorded or artificial voice, or a text, according to your selected contact preference. You may update your contact preference for this phone number using the dropdown menu. Your phone plan charges may apply.

To enroll in paperless for this credit account, start by reading the terms and conditions below. By clicking AUTHORIZE below, you are agreeing to receive your statements electronically only.

Enrollment in Credit Card Paperless Statements

To receive your statements electronically, your computer must be capable of printing or storing email, web pages and documents in PDF format and your browser must meet minimum system requirements.

Minimum System Requirements

Your privacy and security are important to us. That's why we require you to use a browser with 128-bit security encryption to proceed with your application. This protection helps to ensures that the information you send and receive will remain confidential.

Getting Paper Copies

If you choose to receive statements electronically and then want a paper notice, call us at the number on the back of your card and we will mail it to you.

Updating Email Address

We'll send notifications regarding the availability of your statement online until you contact us to change it. It is your responsibility to update promptly any changes in this information. If your email address changes, please update it in Account Online or call us at the number on the back of your card.

Credit Card Paperless Statements Authorization

I agree to receive my billing statements electronically as available. I understand that when I receive an electronic statement it will replace a paper copy.

Paperless Terms & Conditions

To enroll in paperless for this credit account, start by reading the terms and conditions below. You are agreeing to receive your statements electronically.

Enrollment in Credit Card Paperless Statements

To receive your statements electronically, your computer must be capable of printing or storing email, web pages and documents in PDF format and your browser must meet minimum system requirements.

Your privacy and security are important to us. That's why we require you to use a browser with 128-bit security encryption to proceed with your application. This protection helps to ensures that the information you send and receive will remain confidential.

Getting Paper Copies

If you choose to receive statements electronically and then want a paper notice, call us at the number on the back of your card and we will mail it to you.

Cancelling Paperless Statements

We'll send notifications regarding the availability of your statement online until you contact us to change it. It is your responsibility to update promptly any changes in this information. If your email address changes, please update it in Account Online or call us at the number on the back of your card.

The alerting service allows you to request and receive messages about our credit card account(s).

Alerts are effective as soon as you set them up in Account Online. You accept that each alert may not be encrypted, and may include your name and information pertaining to your account(s).

Receipt of each alert may be delayed, or prevented by factors affecting your Internet service provider, and/or other factors outside of our control. Neither we, nor our affiliates, will be liable for losses or damages arising from (a) non-delivery, delayed delivery, or misdirected delivery of an alert; (b) inaccurate or incomplete content in an alert; or (c) your use or reliance on the contents of any alert for any purposes.

We reserve the right to terminate the alerting service, in whole or in part, at any time without notice. The information in any alert may be subject to certain time lags and/or delays. The types and timing of your alerts will be managed by you, and the alerts may be stopped or suspended by you at any time.

Authorization

By enrolling in, or editing wireless alerts you previously enrolled in, you agree to the Terms and Conditions.