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At Citi Cards Canada, we are dedicated to protecting your privacy.
We want you to feel comfortable about giving us your email address.
The following Email Policy was developed to help you understand how we use email and what your choices are.
When you give us your email address, you consent to Citi Cards Canada Inc. contacting you at this email address for the purposes of servicing your account and sending you information about products, services and promotions. We may then send you emails on a variety of subjects, such as:
We believe you should be able to choose what kinds of information you receive from us. Thus, if you'd like to refine the types of email messages you receive, or if you'd prefer to stop receiving email from us, please sign on to your Account Online and indicate your preference on your email profile. Additionally, you can contact Citi Cards Canada Inc. at 5900 Hurontario Street, Mississauga, Ontario, L5R 0B8 and 1-800-747-3787.
Important Note: Please keep in mind that if you withdraw consent, you will continue to receive messages that are necessary to provide the services and products you contracted for.
In keeping with our corporate policy, our ultimate goal will always be to protect your privacy while giving you the highest level of service possible. That's why an explanation of our privacy practices is included wherever information is collected on the website.
We invite you to review our Privacy Statement .
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To enroll in paperless for your account, start by reading the terms and conditions below. By clicking Confirm below, you are agreeing to receive your statements electronically only and some of your legal notices electronically only. If you do not wish to enroll, chose Cancel and deselect the Paperless Statements and Letters checkbox.
Terms & Conditions
Enrollment in Credit Card Paperless Statements and E Communications
We send cardmembers various types of legal notices, including notices of increases or decreases in credit lines, privacy notices, account updates and statements. Currently, we can provide some of these legal notices, including statements, electronically. We are working towards being able to provide all of these legal notices electronically. When we are able to provide all legal notices electronically, we will notify you by email. In the meantime, if you choose to receive legal notices electronically, you will need to monitor both your U.S. postal mailbox and your email inbox for legal notices.
To receive your legal notices electronically, your computer must be capable of printing or storing email, web pages and documents in PDF format and your browser must meet minimum system requirements.
Your privacy and security are important to us. That is why we require you to use a browser with 128-bit security encryption to proceed with your application. This protection helps to ensure that the information you send and receive will remain confidential.
If you choose to receive legal notices and statements electronically and then want a paper notice, call us at the number on the back of your card and we will mail it to you.
You may cancel through account online or by calling us at the number on the back of your card.
We will send notifications regarding the availability of your statement online and legal notices to the email address you provided to us until you contact us to change it. It is your responsibility to update promptly any changes in this information. If your email address changes, please update it through account online or call us at the number on the back of your card.
I agree to receive my billing statements and other legal notices electronically as available. I understand that when I receive an electronic notice it will replace a paper copy. I also understand that I will need to check both my U.S. postal mailbox and email inbox for legal notices until you let me know by email that all legal notices will be sent electronically.
You will receive paperless notifications at the email address currently associated with your account.
The alerting service allows you to request and receive messages about our credit card account(s).
Receipt of each alert may be delayed, or prevented by factors affecting your Internet service provider, and/or other factors outside of our control. Neither we, nor our affiliates, will be liable for losses or damages arising from (a) non-delivery, delayed delivery, or misdirected delivery of an alert; (b) inaccurate or incomplete content in an alert; or (c) your use or reliance on the contents of any alert for any purposes.
We reserve the right to terminate the alerting service, in whole or in part, at any time without notice. The information in any alert may be subject to certain time lags and/or delays. The types and timing of your alerts will be managed by you, and the alerts may be stopped or suspended by you at any time.
By enrolling in, or editing wireless alerts you previously enrolled in, you agree to the Terms and Conditions.
By giving us a landline, a cell number or a number later converted to a cell number, you agree that we or our service providers can contact you at that number by autodialer, recorded or artificial voice, or a text, according to your selected contact preference. You may update your contact preference for this phone number using the dropdown menu. Your phone plan charges may apply.