Help

How do I add or delete a payment source?

On the Payments page, find the Payment Sources module and select Manage Sources. You can add up to five payment sources or delete sources as you see fit.

How do I cancel an online payment?

On the Payments page, review your scheduled payments under Upcoming Payments. Find the payment you want to cancel and select the plus sign to reveal the full payment details. Choose Delete Payment and confirm that you want to delete the particular payment.

How do I set up automatic payments?

You can set up AutoPay here. Simply select a payment source and the amount for your automatic monthly payment. You may make autopayments for your minimum payment, for your minimum due + other amount, for your statement balance in full, or for another amount you specify.

I scheduled a payment, but now I can't find it. Where is it?

Your payment might not be visible when it’s being processed. Once it’s posted, you’ll be able to find it in your Account Activity and Payment History.

How are my payments applied?

We generally apply payments in excess of the Minimum Payment Due to higher APR balances first. However, when you have a deferred interest promotion on your account that is expiring within the next 2-3 billing cycles, we will apply your payment first to the Minimum Payment Due and then to the expiring deferred interest promotional balance before other balances. This may allow you to pay your deferred interest promotional balance in full before it expires and help you to avoid interest on the deferred interest promotional balance that might otherwise be billed to your account.

How often should I change my password?

We recommend you change your password at least once every six months.

Where can I learn about new features and how to navigate the website?

Take the site tour to learn about new features that simplify managing your account.

Why can’t I see feature updates or offers in my online account?

Check your browser settings. You may have installed an ad blocker that disables certain parts of the site.

What is an ad blocker?

An ad blocker is a browser plugin that turns off banner ads and other marketing communications within pages. If you have an ad blocker installed in your browser, you may miss certain parts of this site, like notices about new online account features or offers.

How can we help you?

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1-800-815-7701

24/7

Contact us by mail.

Sears Private Label General Inquiries
P.O. Box 6275
Sioux Falls, SD 57117

Sears Consumer Payments
P.O. Box 9001055
Louisville, KY 40290-1055

Sears Consumer Express Payments
Attn: Consumer Payment Dept.
6716 Grade Lane
Building 9, Suite 910
Louisville, KY 40213

How can we help you?

Connect Now

Contact us by phone.

1-800-815-7701

24/7

Contact us by mail.

Sears General Inquiries
P.O. Box 6275
Sioux Falls, SD 57117

Sears Consumer Payments
P.O. Box 9001055
Louisville, KY 40290-1055

Sears Consumer Express Payments
Attn: Consumer Payment Dept.
6716 Grade Lane
Building 9, Suite 910
Louisville, KY 40213

How can we help you?

Connect Now

Contact us by phone.

1-800-815-7701

24/7

Contact us by mail.

Sears General Inquiries
P.O. Box 6275
Sioux Falls, SD 57117

Sears Consumer Payments
P.O. Box 9001055
Louisville, KY 40290-1055

Sears Consumer Express Payments
Attn: Consumer Payment Dept.
6716 Grade Lane
Building 9, Suite 910
Louisville, KY 40213

How can we help you?

Connect Now

Contact us by phone.

1-800-815-7701

24/7

Contact us by mail.

Sears Mastercard General Inquiries
P.O. Box 6275
Sioux Falls, SD 57117

Sears Consumer Payments
P.O. Box 9001055
Louisville, KY 40290-1055

Sears Consumer Express Payments
Attn: Consumer Payment Dept.
6716 Grade Lane
Building 9, Suite 910
Louisville, KY 40213

How can we help you?

Connect Now

Contact us by phone.

1-800-815-7701

24/7

Contact us by mail.

Sears MasterCard General Inquiries
P.O. Box 6275
Sioux Falls, SD 57117

Sears Consumer Payments
P.O. Box 9001055
Louisville, KY 40290-1055

Sears Consumer Express Payments
Attn: Consumer Payment Dept.
6716 Grade Lane
Building 9, Suite 910
Louisville, KY 40213